Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

Food Safety Diary Ltd. ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency regarding the collection, use, and sharing of your personal information. This Privacy Policy details how we handle data when you use the Food Safety Diary mobile app ("App") and our associated websites: www.foodsafetydiary.com. Our goal is to ensure that your personal data is handled securely and in compliance with applicable privacy laws.

By using our App or website, you consent to this Privacy Policy. If you do not agree, please discontinue use immediately. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

1. Information We Collect

We collect different types of information to provide and improve our services effectively.

1.1 Personal Information

• Account Registration: When you create an account, we collect your name, email address, and other relevant details to personalize your experience and provide essential account-related functionalities.

• In-App Purchases: If you make transactions within the App, your payment information is securely processed by third-party payment providers. We do not store your payment details on our servers to ensure additional security and compliance with financial regulations.

1.2 Non-Personal Information

• Usage Data: We may collect anonymous data regarding how you interact with the App, including features accessed, pages viewed, and time spent on various sections. This helps us analyze user behavior and improve our services.

• Device Information: To enhance performance and compatibility, we collect technical details about your device, such as operating system, browser type, and device model. This information is used to optimize the App for different devices and troubleshoot issues effectively.

1.3 Sensitive Data

We do not collect highly sensitive data, such as financial records, health information, or government-issued identifiers, unless explicitly required for specific App functionalities. If such data is required, we will obtain your consent before collection and ensure it is handled securely.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Providing, operating, and maintaining the App and website: Ensuring that all features function correctly and that you have access to essential services.

• Processing transactions and sending notifications: Managing purchases, subscriptions, and related billing communications.

• Improving our services and customer support: Analyzing feedback, user behavior, and performance metrics to enhance our offerings.

• Communicating updates, promotions, and relevant information: Sending important notices regarding updates, security alerts, and promotional content based on user preferences.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:

• Service Providers: We collaborate with trusted third-party vendors who assist with hosting, analytics, customer support, and other operational needs. These providers are contractually bound to handle your data securely and use it only for agreed-upon purposes.

• Legal Compliance: We may disclose your information if required to do so by law, court order, or regulatory authority to comply with legal obligations or protect our rights and interests.

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to safeguard your personal information. This includes encryption, access controls, and secure storage practices. However, no method of data transmission or storage is completely foolproof, so we encourage users to take precautions, such as using strong passwords and keeping login credentials confidential.

5. Your Rights

Depending on your location, you may have the following rights concerning your personal data:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request updates or corrections to inaccurate or outdated data.

• Deletion: Request the removal of your data from our systems, subject to legal and operational requirements.

• Withdraw Consent: Revoke your consent for data collection and processing at any time, where applicable.

To exercise these rights, contact us at info@foodsafetydiary.com. We will respond to requests within a reasonable timeframe in accordance with legal requirements.

6. Third-Party Links

Our App and website may contain links to third-party websites or services for informational or functional purposes. However, we are not responsible for the privacy practices or content of these third-party entities. We encourage users to review the privacy policies of any external sites they visit.

7. Children’s Privacy

Our App is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete it promptly. Parents or guardians who believe their child may have shared personal information with us should contact us for assistance.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage users to review this policy regularly to stay informed about how their information is being managed.

9. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: support@foodsafetydiary.com
Address: Food Safety Diary, Newport, South Wales